Frequently Asked Questions
Everything you need to know about our curated wine selection and delivery process.
How do you ensure the quality and provenance of your wines?
We source our wines directly from reputable estates and trusted private collections. Every bottle is inspected by our experts for fill level, cork integrity, and label condition, and stored in a temperature-controlled environment.
What are your shipping methods for temperature-sensitive bottles?
We offer weather-contingent shipping and specialized insulated packaging. During extreme heat or cold, we may hold your order in our climate-controlled cellar until conditions are safe for transit.
Do I need to be present to sign for my wine delivery?
Yes, by law, an adult aged 21 or older must be present to provide a signature and valid ID upon delivery. We recommend shipping to a business address if no one is available at home.
What is your return policy for corked or damaged wine?
If you believe a bottle is flawed or was damaged during shipping, please contact us within 30 days of purchase. We handle returns on a case-by-case basis to ensure total customer satisfaction.
Can I store my purchased wines with you?
Yes, we offer professional long-term storage solutions in our secure, state-of-the-art facility. Please contact our concierge team for monthly rates and insurance details.
Do you offer international shipping?
We currently ship to most states within the US where legally permitted. For international inquiries, please contact our team directly to discuss customs regulations and shipping quotes for your specific region.