Returns & Exchanges

At Thatcher’s Wine, we strive for excellence in every bottle; however, due to the perishable nature of wine, returns are generally limited to items that are damaged or spoiled upon arrival. If you encounter an issue with your order, please contact our concierge team within 48 hours of delivery to initiate a resolution.

Return Process

• 1.
  Notify Our Team

  Send an email to our support team with your order number and a brief explanation of the issue regarding your shipment.

• 2.
  Provide Documentation

  Include clear photographs of the damaged bottle, the cork, or the shipping carton to help us process your claim with the carrier.

• 3.
  Secure the Product

  Keep the original packaging and the remaining contents of the bottle, as we may provide a return shipping label for inspection purposes.

• 4.
  Process Resolution

  Once your claim is verified, we will issue a replacement of the same vintage or provide a full store credit to your account.